Interviewer, except Eligibility & Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Annual openings
629
BLS median wage
$49,660
Typical education
High school (GED), plus on-the-job training
10-year growth
-2%
Career requirements
What does this career require?
The education, credentials, and on-the-job competencies Colorado employers expect for this role.
Typical education
High school (GED), plus on-the-job training
Credential requirement
No certification is required or expected for this job.
Work experience
This is an entry-level role so no experience is required. However, full or part-time work experience of any kind developing the listed knowledge, skills and abilities is preferred, with previous Customer Service experience being valued.
Employer competency information
Feedback from employers identifies the following critical competencies and how they apply for this job
- Communication — Ask questions, listen to responses, and accurately understand and capture responses.
- Working with Tools and Technology — Use of tools to complete data collection, data entry and communicate results.
- Customer Service — Understand the needs of customers and convey understanding and appropriate information to address their needs.
- Instructing — Help those you are interviewing to identify the appropriate next step.
- Writing — Document the results of communications.
Is this work a fit?
What the work actually feels like
How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.
Automation exposure
Moderate exposure
Some routine tasks may shift as tools improve, but the role is likely to adapt.
A typical day
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Review data obtained from interview for completeness and accuracy.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.