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Energy

Bill and Account Collector

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Annual openings

189

Median wage

$50,090

Typical education

High school (GED)

Growth 2026–2032

-2%

Median wage source: Colorado BLS OEWS (2025).

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Career requirements

What does this career require?

Explore education, required qualifications, voluntary credentials and employer preferences for this role. Check the details to see which apply.

Typical education

High school (GED)

Credential requirement

Credential requirements not reported

Work experience

This is an entry-level role so no experience is required.

Salary/Demand information crosses multiple industries.

Is this work a fit?

What the work actually feels like

How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.

Automation exposure

Moderate exposure

Some routine tasks may shift as tools improve, but the role is likely to adapt.

A typical day

  1. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  2. Locate and monitor overdue accounts, using computers and a variety of automated systems.
  3. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  4. Answer customer questions regarding problems with their accounts.
  5. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  6. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
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