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Business OperationsGreen JobOccupation aligned to O*NET green economy classifications.

Customer Service Representative

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Annual openings

6,762

Median wage

$47,540

Typical education

High school (GED), plus on-the-job training

Growth 2026–2032

+3%

Median wage source: Colorado BLS OEWS (2025).

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Career requirements

What does this career require?

Explore education, required qualifications, voluntary credentials and employer preferences for this role. Check the details to see which apply.

Typical education

High school (GED), plus on-the-job training

Credential requirement

No certification is required or expected for this job.

Work experience

This is an entry-level role so no experience is required. However, full or part-time work experience of any kind developing the listed knowledge, skills and abilities is preferred, with previous Customer Service experience being valued.

This job is important for the growth of the renewables industry and is a “green job” when you work for an organization supporting that industry, or other green industries.

Is this work a fit?

What the work actually feels like

How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.

Work style

The type of work can vary by job and employer.

  • With childrenNo
  • On a computerMay vary
  • OutdoorsNo
  • With your handsNo

Interests it draws on

  • Business Support
  • Customer Service

Automation exposure

Moderate exposure

Some routine tasks may shift as tools improve, but the role is likely to adapt.

A typical day

  1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  3. Check to ensure that appropriate changes were made to resolve customers' problems.
  4. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  5. Determine charges for services requested, collect deposits or payments, or arrange for billing.
  6. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
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