Information and Records Clerk
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Annual openings
2,246
BLS median wage
$42,010
Typical education
High school (GED), plus on-the-job training
10-year growth
+8%
Career requirements
What does this career require?
The education, credentials, and on-the-job competencies Colorado employers expect for this role.
Typical education
High school (GED), plus on-the-job training
Credential requirement
No certification is required or expected for this job.
Work experience
This is an entry-level role so no experience is required. However, full or part-time work experience of any kind developing the listed knowledge, skills and abilities is preferred, with previous Customer Service experience being valued.
Is this work a fit?
What the work actually feels like
How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.
Work style
- With kids/peopleOccasionally
- On a computerOccasionally
- Outdoors / on-siteOccasionally
- With your handsOccasionally
Interests it draws on
- Business Support
- Customer Service
Automation exposure
Moderate exposure
Some routine tasks may shift as tools improve, but the role is likely to adapt.
A typical day
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.