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Business Operations

Information and Records Clerk

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Annual openings

2,246

Median wage

$42,010

Typical education

High school (GED), plus on-the-job training

Growth 2026–2032

+8%

Median wage source: Colorado BLS OEWS (2025).

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Career requirements

What does this career require?

Explore education, required qualifications, voluntary credentials and employer preferences for this role. Check the details to see which apply.

Typical education

High school (GED), plus on-the-job training

Credential requirement

No certification is required or expected for this job.

Work experience

This is an entry-level role so no experience is required. However, full or part-time work experience of any kind developing the listed knowledge, skills and abilities is preferred, with previous Customer Service experience being valued.

This job is important for the growth of the renewables industry and is a “green job” when you work for an organization supporting that industry, or other green industries.

Is this work a fit?

What the work actually feels like

How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.

Work style

The type of work can vary by job and employer.

  • With childrenNo
  • On a computerMay vary
  • OutdoorsNo
  • With your handsNo

Interests it draws on

  • Business Support
  • Customer Service

Automation exposure

Moderate exposure

Some routine tasks may shift as tools improve, but the role is likely to adapt.

A typical day

  1. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  2. File and maintain records.
  3. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  4. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  5. Receive payment and record receipts for services.
  6. Schedule appointments and maintain and update appointment calendars.
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