Premium Customer Service Agent
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Annual openings
447
BLS median wage
$45,960
Typical education
High school (GED)
10-year growth
+17%
Career requirements
What does this career require?
The education, credentials, and on-the-job competencies Colorado employers expect for this role.
Typical education
High school (GED)
Credential requirement
No certification is required or expected for this job, though working at an airport requires passing a federal background check.
Work experience
Previous experience in entry-level transportation roles, with strong customer service skills is expected.
Employer competency information
- Feedback from employers identifies the following competencies as being critical to success: customer service, effective communication, safety mindset, level-headed and critical thinking.
Is this work a fit?
What the work actually feels like
How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.
Automation exposure
Moderate exposure
Some routine tasks may shift as tools improve, but the role is likely to adapt.
A typical day
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Confer with customers to determine their service requirements and travel preferences.
- Announce arrival and departure information, using public address systems.