Passenger Service Lead
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Annual openings
124
BLS median wage
$39,160
Typical education
High school (GED)
10-year growth
+7%
Career requirements
What does this career require?
The education, credentials, and on-the-job competencies Colorado employers expect for this role.
Typical education
High school (GED)
Credential requirement
No certification is required or expected for this job, though working at an airport requires passing a federal background check.
Work experience
Previous experience in entry-level transportation roles, with strong customer service and leadership skills are expected.
Employer competency information
- Feedback from employers identifies the following competencies as being critical to success: customer service, effective communication, safety mindset, level-headed and critical thinking.
Is this work a fit?
What the work actually feels like
How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.
Automation exposure
High exposure
Many tasks are repeatable, so technology could reshape the day-to-day over time.
A typical day
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.