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Business Operations

Financial Services Representative

Interact with customers to provide basic services or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints and interview loan applicants to elicit information.

Annual openings

337

BLS median wage

$56,760

Typical education

High school (GED), plus on-the-job training

10-year growth

-1%

Career requirements

What does this career require?

The education, credentials, and on-the-job competencies Colorado employers expect for this role.

Typical education

High school (GED), plus on-the-job training

Credential requirement

No certification is required or expected for this job.

Work experience

This is an entry-level role so no experience is required. However, full or part-time work experience of any kind developing the listed knowledge, skills and abilities is preferred, with previous Customer Service and cash handling experience being valued.

Employer competency information

Feedback from employers identifies the following critical competencies and how they apply for this job

  • Communication — Display humility, ask questions, listen to responses, and accurately understand and capture responses
  • Working with Tools and Technology — Use of tools to complete data collection, data entry and communicate results
  • Customer Service — Understand the needs of customers and convey empathy, understanding and appropriate information to address their needs
  • Instructing — Help those you are serving to identify the appropriate next step
  • Ability to Learn and Resourcefulness — Picking up new and enhancing your skills and applying them to help your team
This is a good entry-level occupation in a Financial Services organizations, opening up the possibility to many different advancement opportunities once you do well in this job.
Some of these jobs will be onsite at a "branch" and others could be in centralized support centers (with some having online chat support).
Understanding how you can create additional value to the team and then advocating to add these additional responsibilities to your job in a professional way can help you advance in your career.

Is this work a fit?

What the work actually feels like

How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.

Work style

  • With kids/peopleOccasionally
  • On a computerOccasionally
  • Outdoors / on-siteOccasionally
  • With your handsOccasionally

Interests it draws on

  • Finance
  • Banking

Automation exposure

Moderate exposure

Some routine tasks may shift as tools improve, but the role is likely to adapt.

A typical day

  1. Verify and examine information and accuracy of loan application and closing documents.
  2. Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
  3. Submit loan applications with recommendation for underwriting approval.
  4. Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  5. Interview loan applicants to obtain personal and financial data and to assist in completing applications.
  6. Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.