First-Line Supervisor of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Annual openings
2,961
BLS median wage
$76,600
Typical education
Flexible / varies by employer
10-year growth
+6%
Career requirements
What does this career require?
The education, credentials, and on-the-job competencies Colorado employers expect for this role.
Typical education
Flexible / varies by employer
Credential requirement
No specific credential listed yet
Work experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. Work experience in a lead role in Office and Administrative Support is highly valued.
Is this work a fit?
What the work actually feels like
How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.
Automation exposure
Low exposure
Tasks here lean on judgement and people skills that are hard to automate.
A typical day
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Recruit, interview, and select employees.