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Transportation

Passenger Service Agent

Handle baggage and other passenger service needs for travelers at transportation terminals.

Annual openings

124

Median wage

$39,160

Typical education

High school (GED)

Growth 2026–2032

+7%

Median wage source: Colorado BLS OEWS (2025).

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Career requirements

What does this career require?

Explore education, required qualifications, voluntary credentials and employer preferences for this role. Check the details to see which apply.

Typical education

High school (GED)

Credential requirement

No certification is required or expected for this job, though working at an airport requires passing a federal background check.

Work experience

No previous work experience is required, though previous experience in a Customer Service role is highly valued.

Employer competency information

  • Feedback from employers identifies the following competencies as being critical to success: customer service, effective communication, safety mindset, level-headed and critical thinking.
Salary/Demand information crosses multiple jobs within the Transportation industry.
Because of international customers, speaking more than one language is valued in customer service roles in the air industry.
A common activity for this job is helping passengers that need assistance make it to their gate.

Is this work a fit?

What the work actually feels like

How people in this career tend to spend their time, the interests it draws on, and a look at a typical day.

Automation exposure

High exposure

Many tasks are repeatable, so technology could reshape the day-to-day over time.

A typical day

  1. Receive and mark baggage by completing and attaching claim checks.
  2. Greet incoming guests and escort them to their rooms.
  3. Transport guests about premises and local areas, or arrange for transportation.
  4. Maintain clean lobbies or entrance areas for travelers or guests.
  5. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  6. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
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